VON@Link TeamOnCall v1.0 for Windows
Last updated: Mar. 17, 2007
1.1 Who should read this guide
2 Accessing the TeamOnCall Web Application
3 Changing your preferences
4 Viewing phone activity
4.1 Do not disturb (DND)
4.2 Grouping phones
This guide is for users who need to listen to their recorded phone calls.
Unless otherwise stated:
Ask your TeamOnCall administrator how you should access the TeamOnCall Web Application. Typically, the Web Application can be accessed using your web browser at:
Enter the user name and password assigned to you by your TeamOnCall administrator. The password is case sensitive. Click Login.
When you are finished using the Web Application, click Logout. To prevent someone else from using your web browser and clicking on the Back button and seeing cached pages, exit all web browser windows.
During your first login to TeamOnCall, it is highly recommended that you change your password. Password change is part of Preferences page.
|New password||Enter a new password if you are changing it.|
|New password again||Enter the new password again to confirm.|
|Session timeout||If the TeamOnCall Web Application is not accessed for this period of time, the session expires and you are required to login again.|
|Local phone display length||Specify how many local phone digits to display. This is useful to show only the extension of the phone.|
|Phone display format||Specify how the phone number should be displayed. Each # represents a digit.|
Click Save Preferences.
The Activity view is where you can see what is going on with the phones on the network. Click on Start auto-refresh to have the page automatically refreshed every 5 seconds. The red square indicates that auto-refresh is off. A green square means that the page is auto-refreshing.
When a phone is ringing or on a call, the status is updated, along with the remote caller's information.
Some IP phones such as the ones from Snom can indicate to the TeamOnCall server that the phone is set to Do not disturb.
Alternatively, you can manually mark the phones as DND by clicking on the On link It does not actually set the phone itself to DND, but rather, it serves as a reminder that the phone is unavailable. This could be used, for example, when the person is away on vacation.
To display a subset of phones, specify a filter by clicking on the Filter link.
|Group||Show a particular group of phones.|
|Status||Show only phones with idle or on call status.|
Click on Apply Filter.
When a filter is in effect, the filter settings are displayed. A Clear Filter link is displayed to allow you to delete the filter with one click.
If the filter specifies a particular group, the group name is displayed in the web page's title. Web browsers such as Internet Explorer 7 or Firefox allow pages to be organized in tabs. To allow switching between groups instantly, login to TeamOnCall as different users and set each filter to a different group. The following example shows the groups sales and support being monitored in two tabs.
From the Activity view, click on the Edit link under the Group column for a phone. Groups are created by the TeamOnCall Administrator. A phone can belong to one or more groups. If the phone belongs to a group, the group name is in bold. Click on Delete to delete the phone from the group. If the phone is not in a group, click on Add the assign the phone to the group.
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