VON@Link TeamRecord v1.1 for Windows

User Guide

Last updated: Sep. 25, 2007

1 Introduction
1.1 Who should read this guide
1.2 Conventions

2 Accessing the TeamRecord Web Application
2.1 Login
2.2 Logout

3 Changing your preferences

4 Calls
4.1 Filtering
4.2 Listening to recording
4.3 Adding a note
4.4 Click to call
4.4.1 Standard SIP phone
4.4.2 Vonage

1 Introduction

1.1 Who should read this guide

This guide is for users who need to listen to their recorded phone calls.

For administrators of TeamRecord, see TeamRecord Administrator Guide

1.2 Conventions

Unless otherwise stated:

Web Application refers to TeamRecord Web Application

2 Accessing the TeamRecord Web Application

Ask your TeamRecord administrator how you should access the TeamRecord Web Application. Depending on whether a standard server or a secure server is used, the Web Application can be accessed using your web browser at:

http://yourdomain.com/scripts/teamrecord.exe

2.1 Login

Enter the user name and password assigned to you by your TeamRecord administrator. Your user name is your phone number. Password is case sensitive. Click Login.

After login, the folder page is displayed. Since you login using a phone number, only calls to and from that phone number are displayed. Calls for each day is saved together in a folder. To see calls from another day, select a date and click on Switch to Folder.

2.2 Logout

When you are finished using the Web Application, click Logout. To prevent someone else from using your web browser and clicking on the Back button and seeing cached pages, exit all web browser windows.

3 Changing your preferences

During your first login to TeamRecord, it is highly recommended that you change your password. Password change is part of Preferences page.

Associated phone	Some VoIP providers such as Packet8 use different phone numbers for incoming and outgoing calls. This is the associated phone number of the phone.
Location	Specify the location of the phone. This can be any text.
Record incoming calls	Select this checkbox to record incoming calls.
Record outgoing calls	Select this checkbox to record outgoing calls.
Record frequency	Specify how often calls should be recorded.
Retention	Specify the number of days that recordings shall be retained. Leave blank for indefinite.
New password	Enter a new password if you are changing it.
New password again	Enter the new password again to confirm.
Session timeout	If the TeamRecord Web Application is not accessed for this period of time, the session expires and you are required to login again.
Sort folders in reverse chronological order	Select this checkbox to sort folders in reverse chronological order.
Sort calls in reverse chronological order	Select this checkbox to sort calls in reverse chronological order.
Phone display format	Specify how the phone number should be displayed. Each # represents a digit.

Click Save Preferences.

4 Calls

4.1 Filtering

To display a subset of calls, specify a filter by clicking on the Filter link.

Enter the filter criteria. If any criterion matches the unformatted call information, the call is displayed.

In/Out	Select incoming, outgoing or both.
Remote number	Show calls with remote number containing the specified value.
Remote name	Show calls with remote name containing the specified text.
No remote name	Select this checkbox to show calls without remote name.
Local number	For admin user only. Show calls with local number containing the specified value.
Audio	If the phone is configured to not record every call, select this checkbox to display only recorded calls.
Note	Search the note associated with the call. All lines of the note are searched.

Click on Apply Filter.

When a filter is in effect, a Clear Filter link is displayed to allow you to delete the filter with one click.

4.2 Listening to recording

To hear a recording, click on a link under the Audio column. Click on the audio link to open the default media player on your computer.

If there is a Phone link, clicking on it will cause TeamRecord to call your phone to play back the recording. The recording is repeated until you hang up.

4.3 Adding a note

For each call, you can attach some text. The first line of the text is displayed in the folder page. Click on the Edit link to change the note or to see all of it.

To delete the note, clear the text area, and click on Save Note.

4.4 Click to call

If the Call link is available for a previous call, you can click on it to initiate an outbound call to the same party from TeamRecord.

4.4.1 Standard SIP phone

For Click to call to work on a standard SIP phone, your phone must accept calls using direct IP addressing. Phones or phone adapters that are locked to a specific provider may not work using direct IP addressing.