Customers

Industry awards such as the ones on the left is meaningless without customer acceptance. Here are some comments from our articulate customers.

"VONaLink TeamRecord is a rare find: Software that works, works efficiently, and with staff that responds quickly to the rare support request. For over a year now, our company has used TeamRecord to record our calls."

Ketema Harris, CIO, C4 Direct Solutions, LLC

"Our customer service team uses TeamRecord to record conversations for training purposes. The ability of VONaLink TeamRecord to allow individual users to playback their own calls has been invaluable in building staff acceptance. We've been particularly impressed by the responsiveness of TeamRecord developers to feature requests and bug reports. There's no other team recording solution we could find that could offer the features we needed at a fair price."

David Gurr, Articad, UK

"I work in an industry where recording calls can be a lifesaver. However, I work from home and price constraints prevented me from getting the functionality I needed. I tried a slew of half-baked solutions and none of them were even remotely satisfactory, until I found VONaLink SoloRecord. It is absolutely perfect - a seamless solution with added features I never expected but really appreciate. The integration with Outlook is fantastic, and the software that comes with it is easy to use and functional. Truly, a great product, and worth every penny."

John King, Clear Energy Brokerage and Consulting

"What a refreshing experience it is to work with your company. I have never experienced the kind of proactive service that you have provided, and your SoloRecord product works flawlessly."

Reginald Jess, Consultant

"Whenever I would call a business, the first message I would hear went something like: “this call may be recorded for quality assurance purposes…etc”. I thought if they can do it, so can I. As a small business owner I identified the need to record certain calls. That was the easy part. It got difficult when I started evaluating recording software for my Vonage device. A couple of programs just didn’t deliver what they advertised, and if they did, I would have needed an advanced degree in computer programming to get the results I needed. Thankfully I came across VONaLink SoloRecord. I knew right away that this was just what I was looking for. Not only was setup easy, the customer support couldn’t have been better. During the evaluation period I peppered tech support with question after question. Not only did I get the right answer, I got it quickly. To get a user friendly application that fit my needs was excellent, but the support made it superb. Other software companies should follow their lead."

Ron M, Michigan

"I am a Life Coach and I work with the majority of my clients by telephone. I am very pleased that I have found VONaLink SoloRecord. This program has not only solved a tremendous problem I had of documenting my clients calls but it has allowed me to add value to my services by recording the calls and editing when necessary and making the calls available as a download for my clients.

I also speak on various topics during a conference call throughout the month and I make these calls available to the participants. SoloRecord is an answer to my prayers. It works with absolutely no effort on my part. I simply answer the phone and SoloRecord does the rest. It really couldn’t be any easier.

On another note, the customer service is heads and shoulders above anything else that I have experienced. There is always a promptly returned call and a solution to fix my problem or simply answer a question.

I highly recommend this product! The small investment has yielded huge returns for me week after week. In my line of work the last thing you want is to worry about or fight with technology to make it work. Try this product; I know you will be glad you did!"

Life Coach Jim Donoho

"I am absolutely LOVING SoloRecord for the Mac. I've been recording my important client input calls for years, using cassette tape-based phone recording devices and dealing with mechanical failures, the limitations of the technology and a cumbersome library of tapes. Once I switched to Vonage VOIP phone service I knew there had to be a better way. I researched the wide variety of methods available and when I found VONaLink and SoloRecord, it was a no brainer. After I got my hands on a true hub, the software worked like a charm the very first time and has worked on every call since. What a fantastic tool! Just what I was looking for. I can't recommend this highly enough and I'm recommending it to every Mac user I know. The quality of the recordings is superb and the flexibility that it gives me is a dream come true. So too is the personal customer service I've received from VONaLink. I emailed a question after business hours and still got a quick and effective response that same day. All I can say is thanks all the way around. SoloRecord hits a five-star homerun with me!"
 

Joe Galliani, Mr. Joe's Really Big Productions

"As a journalist I have looked for a product like SoloRecord for at long time. It covers my professional needs very well, because it is possible to record every phone call automatically - I don't have to have to check the batteries of an old fashioned tape recorder, nor the position of the tape, the position of switches, VU-meters or the wear on connectors. The software is simple to install and use, and the sound quality is as good as you can get from any phone call. It also stores conversations in compressed files that do not easily fill your storage. And - perhaps the best of it - it puts a watermark on the files, so you can be sure that the sound of an interview has not been edited. That is quite handy when journalism sometimes gets tough.

The only difficulty is getting hold of one of the particular, outdated Ethernet-hubs, which seems to be the simplest solution to the hardware-part. And it is really not that difficult.

I also like the fact, that the software demands very little of the computer resources. It runs in fact in the same pc, that I use for my daily writing. And that is a double benefit, because when I travel, I always use one of the free pc-softphones instead of the ATA at home. There is no need for an extra installation for this."

Kent Kroyer, danish journalist

"As a virtual professional, a VoIP phone is essential to my business. For a very long time I was frustrated trying to find a solution to recording my conversations with my VOIP phone. I was sooo relieved when I finally found SoloRecord. It is a cost-effective and simple solution. The customer service was truly amazing! I am very happy to refer your service to others."

Michele O'Reggio, Leverage to Succeed

"As a professional writer, I rely on recorded interviews every day. SoloRecord allows me to take my work with me when I'm on the go and still have clean, reliable recordings. The software was affordable, and only took a moment to install. Thanks for the great product!

The service you provide to back up your products is amazing. When I encountered a small, unexpected problem, not only did I get a detailed, helpful answer -- I got it within an hour. I can't imagine another company standing behind their work like that. Thanks again!"

Matthew Aaron, Writer

"I've wanted to be able to record my VoIP calls for a while now, but I didn't want to have to buy extra hardware. SoloRecord does exactly what I want it to do, and the interface is extremely friendly. I had a problem (on my end) getting the evaluation version to work, and VONaLink support got me up and running quickly. I would recommend SoloRecord to anyone who wants an easy and feature-rich way to record their phone calls."

David Jenkins, Programmer

"If you are considering software to record your phone calls, the name you need to know is SoloRecord. The program works well, the tech support is the best I have ever dealt with, and the investment is minimal. GET THIS SOFTWARE!!!!

I get 6 to 8 nuisance calls a day from solicitors, often the same people over and over. The time that the Caller Reject feature saves and the aggravation it eliminates make this feature alone worth the cost of the program."

Jim Eicholz, Eicholz Electric

"I have new job roles that require a lot of note taking as well as dealing with a lot of international conference calls. SoloRecord makes my life much easier."

Dan McMillen, Dan's PC Solutions

"I have been using ScreenPop for a few weeks now and this is one of the most
innovative programs I have seen in a long time. It has restored my sleep in the morning when I can block out all those pesky cold calls that wasted my time before. I made a feature request and it was turned into an update in 1 day - awesome response. This program is worth every dime I paid for it and then some."

Ray, Texas

"Every once in a long while, I find a software product that does exactly what I was hoping it would. ScreenPop is amazing. It did everything I wanted and then added a few features I had not even dreamed of. I needed some support with the installation and VONaLink again exceeded my expectations."

Basil Peters, Angel Investor

"VONaLink ScreenPop really is superb and a must-have for any VoIP users. If you live in the UK, like me, you may have to settle for a second-hand hub as they are difficult to get hold of new, but don't let this put you off. Follow the excellent instructions provided via the web and I guarantee you won't be disappointed. I configured the program to work with a Linksys SPA3102 VoIP gateway and a second-hand Netgear EN108 hub. One phone call and the program was set up. Amazing!"

Gary Baker, Hotelier, UK

"ScreenPop is an incredible program which serves my needs perfectly. However, even more impressive is the customer service! Even before I purchased a license, VONaLink support was quick to respond to my questions and abundant requests for enhanced features. In the short time I’ve evaluated and owned ScreenPop, I’ve requested at least 10 enhancements … all of which were implemented within days of their request! ScreenPop infallibly gathers caller ID information from Vonage calls where programs that monitor the traditional POTS line via analog modem fail. ScreenPop rocks!"

A customer in Raleigh, NC

"SoloRecord is terrific, I can’t say enough good things about it. It’s an invaluable tool to prove when people are trying to be difficult, to remember what someone said, to backup your voicemail locally, to account how long you were on the phone with a client, or to recall the last time you spoke with someone. Thanks so much for creating this affordable software. Setup was simple and painless."

A customer in Chicago, IL

"I commend your program, in that, first, you know how to meet your customers' expectations. Second, the quality is excellent. Yours is much better in the user interface. I've had no dropped calls while recording with your program. Others tend to record unnecessary packets, creating bogus phone calls which make me do more work. Yours is the only one that records ONLY real calls. Good job!"

A customer in Pennsylvania