Industry awards such as the ones on the left is
meaningless without customer acceptance. Here are some
comments from our articulate customers.
"VONaLink TeamRecord is a rare find: Software that works,
works efficiently, and with staff that responds quickly
to the rare support request. For over a year now, our
company has used TeamRecord to record our calls."
Ketema Harris, CIO, C4 Direct Solutions, LLC
"Our customer service team uses TeamRecord to record
conversations for training purposes. The ability of VONaLink TeamRecord to allow
individual users to playback their own calls has been invaluable in
building staff acceptance. We've been particularly impressed by the
responsiveness of TeamRecord developers to feature requests and
bug reports. There's no other team recording solution we could find
that could offer the features we needed at a fair price."
David Gurr, Articad,
"I work in an industry where recording
calls can be a lifesaver. However, I work from home and
price constraints prevented me from getting the
functionality I needed. I tried a slew of half-baked
solutions and none of them were even remotely
satisfactory, until I found VONaLink SoloRecord. It is
absolutely perfect - a seamless solution with added
features I never expected but really appreciate. The
integration with Outlook is fantastic, and the software
that comes with it is easy to use and functional. Truly, a
great product, and worth every penny."
John King, Clear Energy Brokerage and Consulting
"What a refreshing experience it is to
work with your company. I have never experienced the
kind of proactive service that you have provided, and
your SoloRecord product works flawlessly."
Reginald Jess, Consultant
"Whenever I would call a business, the
first message I would hear went something like: “this
call may be recorded for quality assurance
purposes…etc”. I thought if they can do it, so can I. As
a small business owner I identified the need to record
certain calls. That was the easy part. It got difficult
when I started evaluating recording software for my
Vonage device. A couple of programs just didn’t deliver
what they advertised, and if they did, I would have
needed an advanced degree in computer programming to get
the results I needed. Thankfully I came across VONaLink
SoloRecord. I knew right away that this was just what I
was looking for. Not only was setup easy, the customer
support couldn’t have been better. During the evaluation
period I peppered tech support with question after
question. Not only did I get the right answer, I got it
quickly. To get a user friendly application that fit my
needs was excellent, but the support made it superb.
Other software companies should follow their lead."
Ron M, Michigan
"I am a Life Coach and I work with the
majority of my clients by telephone. I am very pleased
that I have found VONaLink SoloRecord. This program has
not only solved a tremendous problem I had of
documenting my clients calls but it has allowed me to
add value to my services by recording the calls and
editing when necessary and making the calls available as
a download for my clients.
I also speak on various topics during a conference call
throughout the month and I make these calls available to
the participants. SoloRecord is an answer to my prayers.
It works with absolutely no effort on my part. I simply
answer the phone and SoloRecord does the rest. It really
couldn’t be any easier.
On another note, the customer service is heads and
shoulders above anything else that I have experienced.
There is always a promptly returned call and a solution
to fix my problem or simply answer a question.
I highly recommend this product! The small investment
has yielded huge returns for me week after week. In my
line of work the last thing you want is to worry about
or fight with technology to make it work. Try this
product; I know you will be glad you did!"
Life Coach Jim Donoho
"I am absolutely LOVING SoloRecord for
the Mac. I've been recording my important client input
calls for years, using cassette tape-based phone
recording devices and dealing with mechanical failures,
the limitations of the technology and a cumbersome
library of tapes. Once I switched to Vonage VOIP phone
service I knew there had to be a better way. I
researched the wide variety of methods available and
when I found VONaLink and SoloRecord, it was a no brainer.
After I got my hands on a true hub, the software worked
like a charm the very first time and has worked on every
call since. What a fantastic tool! Just what I was
looking for. I can't recommend this highly enough and
I'm recommending it to every Mac user I know. The
quality of the recordings is superb and the flexibility
that it gives me is a dream
come true. So too is the personal customer service I've
received from VONaLink. I emailed a question after
business hours and still got a quick and effective
response that same day. All I can say is thanks
all the way around. SoloRecord hits a five-star homerun
Joe Galliani, Mr. Joe's Really Big Productions
"As a journalist I have looked for a
product like SoloRecord for at long time. It covers my
professional needs very well, because it is possible to
record every phone call automatically - I don't have to
have to check the batteries of an old fashioned tape
recorder, nor the position of the tape, the position of
switches, VU-meters or the wear on connectors. The
software is simple to install and use, and the sound
quality is as good as you can get from any phone call.
It also stores conversations in compressed files that do not
easily fill your storage. And - perhaps the best of it -
it puts a watermark on the files, so you can be sure
that the sound of an interview has not been edited. That
is quite handy when journalism sometimes gets tough.
The only difficulty is getting hold of
one of the particular, outdated Ethernet-hubs, which
seems to be the simplest solution to the hardware-part.
And it is really not that difficult.
also like the fact, that the software demands very
little of the computer resources. It runs in fact in the
same pc, that I use for my daily writing. And that is a
double benefit, because when I travel, I always use one
of the free pc-softphones instead of the ATA at home.
There is no need for an extra installation for this."
Kent Kroyer, danish journalist
"As a virtual professional, a VoIP phone
is essential to my business. For a very long time I was
frustrated trying to find a solution to recording my
conversations with my VOIP phone. I was sooo relieved
when I finally found SoloRecord. It is a cost-effective
and simple solution. The customer service was truly
amazing! I am very happy to refer your service to
Michele O'Reggio, Leverage to
"As a professional writer, I
rely on recorded interviews every day. SoloRecord allows
me to take my work with me when I'm on the go and still
have clean, reliable recordings. The software was
affordable, and only took a moment to install. Thanks
for the great product!
The service you
provide to back up your products is amazing. When I
encountered a small, unexpected problem, not only did I
get a detailed, helpful answer -- I got it within an
hour. I can't imagine another company standing behind
their work like that. Thanks again!"
"I've wanted to be able to
record my VoIP calls for a while now, but I didn't want
to have to buy extra hardware. SoloRecord does exactly
what I want it to do, and the interface is extremely
friendly. I had a problem (on my end) getting the
evaluation version to work, and VONaLink support got me
up and running quickly. I would recommend SoloRecord to
anyone who wants an easy and feature-rich way to record
their phone calls."
"If you are considering software to
record your phone calls, the name you need to know is
SoloRecord. The program works well, the tech support is
the best I have ever dealt with, and the investment is
minimal. GET THIS SOFTWARE!!!!
I get 6 to
8 nuisance calls a day from solicitors, often the same
people over and over. The time that the Caller Reject
feature saves and the aggravation it eliminates make
this feature alone worth the cost of the program."
Jim Eicholz, Eicholz Electric
"I have new job roles that require a lot of note taking as well
as dealing with a lot of
international conference calls. SoloRecord makes my life much easier."
Dan McMillen, Dan's PC Solutions
"I have been using ScreenPop for a few
weeks now and this is one of the most
innovative programs I have seen in a long time. It has
restored my sleep in the morning when I can block out
all those pesky cold calls that wasted my time before. I
made a feature request and it was turned into an update
in 1 day - awesome response. This program is worth every
dime I paid for it and then some."
"Every once in a long while, I find a
software product that does exactly what I was hoping it
would. ScreenPop is amazing. It did everything I wanted
and then added a few features I had not even dreamed of.
I needed some support with the installation and VONaLink again exceeded my expectations."
Peters, Angel Investor
"VONaLink ScreenPop really is superb and
a must-have for any VoIP users. If you live in the UK,
like me, you may have to settle for a second-hand hub as
they are difficult to get hold of new, but don't let
this put you off. Follow the excellent instructions
provided via the web and I guarantee you won't be
disappointed. I configured the program to work with a
Linksys SPA3102 VoIP gateway and a second-hand Netgear
EN108 hub. One phone call and the program was set up.
Gary Baker, Hotelier, UK
"ScreenPop is an incredible program which
serves my needs perfectly. However, even more impressive
is the customer service! Even before I purchased a
license, VONaLink support was quick to respond to my
questions and abundant requests for enhanced features.
In the short time I’ve evaluated and owned ScreenPop,
I’ve requested at least 10 enhancements … all of which
were implemented within days of their request!
ScreenPop infallibly gathers caller ID information from
Vonage calls where programs that monitor the traditional
POTS line via analog modem fail. ScreenPop rocks!"
A customer in Raleigh, NC
"SoloRecord is terrific, I can’t say
enough good things about it. It’s an invaluable tool to
prove when people are trying to be difficult, to
remember what someone said, to backup your voicemail
locally, to account how long you were on the phone with
a client, or to recall the last time you spoke with
someone. Thanks so much for creating this affordable
software. Setup was simple and painless."
A customer in Chicago, IL
"I commend your
program, in that, first, you know how to meet your
customers' expectations. Second, the quality is
excellent. Yours is much better in the user interface.
I've had no dropped calls while recording with your
program. Others tend to record unnecessary packets,
creating bogus phone calls which make me do more work.
Yours is the only one that records ONLY real calls. Good
A customer in