VON@Link TeamRecord for Windows

Version 1.2

www.vonalink.com

The software and its documentation, are furnished under license and may only be used in accordance with the terms of such license. The information in the documentation is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by Arcosoft Inc. Arcosoft Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the documentation.

VONaLink is copyrighted software is licensed to the End User for use only in strict accordance with the End User Agreement (below), which the Licensee should read carefully before commencing use of the software. Except as permitted by such license, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior permission of Arcosoft Inc.

VONaLink is a trademark of Arcosoft Inc. www.arcosoft.com

License

End User License Agreement (PDF)

System requirements

Intel Pentium or compatible
At least 512 MB RAM
20 MB disk space on a NTFS drive
Additional disk space required for recordings
One of the following x86 Windows:
    Vista (not Basic)
    2003
    XP Professional (not XP Home)
    2000
Microsoft Internet Information Server (comes with Vista, Server 2003, XP Professional, and Windows 2000), or other web server such as Apache
VoIP phones using SIP (Session Initiation Protocol)
Ethernet network switch with port mirroring (more than 6 phones) or a hub (6 phones or less)

Who should install VONaLink TeamRecord?

VONaLink TeamRecord should be installed by a system administrator who is familiar with web server configuration.

Answers to Frequently Asked Questions

www.vonalink.com/faq

Documentation

Installation

Do not install VONaLink on Windows 3.1, 95, 98, ME, or NT.

TeamRecord requires the use of a web server. It may be Microsoft Internet Information Server (IIS), or other web server such as Apache.

If IIS is to be used, IIS should be installed before installing TeamRecord.

If you are using one of the following, IIS is installed by default.

Server 2003 Web Edition
2000 Server

If you are using one of the following, IIS is not installed by default.

Vista
Server 2003 Standard Edition
XP Professional
2000 Professional

To install IIS on Vista, see the Administrator Guide

To install IIS on Server 2003, go to Control Panel > Add/Remove Programs > Add/Remove Windows Components. Select Application Server > Internet Information Server for installation.

To install IIS on XP Professional or 2000 Professional, go to Control Panel > Add/Remove Programs > Add/Remove Windows Components. Select Internet Information Server for installation.

TeamRecord must be installed on a drive or partition formatted as NTFS, not FAT.

When TeamRecord is already installed and you wish to update the installation, you do not need to un-install. If TeamOnCall is already installed, TeamRecord must be installed on the same drive as TeamOnCall.

Login to Windows as a user with Administrator privilege
If you have VONaLink ScreenPop or SoloRecord installed, uninstall it first and reboot.
Run VLteamSetup.exe

Revision History

1.2 May 10, 2011

[Build 2011-05-10] Updated to WinPcap 4.1.2
[Build 2010-02-06] Improved SIP compatibility
[Build 2009-10-31] Updated to WinPcap 4.1.1
[Build 2009-10-26] Added daily indexing of call folders
[Build 2009-05-11] Changed to uni-processor mode
[Build 2009-05-10] Improved synchronization for soft phones
[Build 2009-03-21] Allow call waiting calls to be recorded
[Build 2009-03-12] Added safe mode
[Build 2009-02-20] Improved compatibility with remote phones
[Build 2009-02-12] Allow managers to listen to particular groups of phones only
[Build 2008-12-20] Improved compatibility with vocalocity
[Build 2008-11-24] Improved compatibility with Spanish Windows
[Build 2008-11-02] Improved algorithm for silence samples generation
[Build 2008-10-06] Allow case insensitive phone ID
[Build 2008-09-18] Allow selective recording of remote callers; Allow Managers to see only specific remote callers
[Build 2008-08-12] Improved SIP compatibility
[Build 2008-06-20] Added Managers

1.1 Jun. 13, 2008

[Build 2008-06-13] Improved compatibility with phones that change RTP ports during a call
[Build 2008-05-22] Interpret RTP marker flag
[Build 2008-05-17] Improved compatibility with French Windows
[Build 2008-05-06] Improved compatibility with internal calls
[Build 2008-04-24] Fixed bug where vonapkt.exe would crash if Network admin page was accessed in TeamRecord web application
[Build 2008-04-19] Improved algorithm for silence samples generation
[Build 2008-04-14] Improved compatibility with InPhonex
[Build 2008-04-05] Improved compatibility with virtual NIC
[Build 2008-03-12] Allow IP address to be specified for a phone's audio packets
[Build 2008-03-07] Fixed bug with network adapter that has long IP address
[Build 2008-02-04] Added "Local phone display length" preference for admin
[Build 2008-01-31] Prevent crash if file append error
[Build 2008-01-25] Fixed bug when computer has more than 2 network adapters
[Build 2008-01-21] Handle request terminated SIP message
[Build 2007-12-28] Changed audio format conversion
[Build 2007-12-11] Improved SIP compatibility
[Build 2007-12-03] Updated to WinPcap 4.0.2
[Build 2007-11-27] Added recovery of packet reader error
[Build 2007-11-10] Improved pointer validation
[Build 2007-11-02] Improved recovery
[Build 2007-10-15] Fixed bug with file list caching
[Build 2007-10-13] Improved packet validation
[Build 2007-10-01] Fixed bug with detecting remote busy
[Build 2007-09-25] Optimized listing of calls in web application; removed watermark
[Build 2007-09-17] Added pre-record URL
[Build 2007-09-09] Allow phones to be grouped for deletion by API
[Build 2007-09-07] Added API to delete all phones
[Build 2007-08-30] Call post record URL with more parameters
[Build 2007-08-13] Ignore VPN network adapter
[Build 2007-08-02] Allow audio to be saved in password protected ZIP file
[Build 2007-07-30] Updated to WinPcap 4.0.1
[Build 2007-06-12] Fixed problem with outbound remote ID due to change in Vonage message format; allow tag to be added to recording file name
[Build 2007-06-06] Allow phones to be added and deleted by API
[Build 2007-06-04] Allow phone to be specified by IP address
[Build 2007-06-02] Optimized record API
[Build 2007-05-08] Added new events to Subscription service
[Build 2007-05-03] Improved compatibility with out-of-order packets
[Build 2007-04-25] Added discovery inclusion
[Build 2007-04-20] Allow phone to be specified as handset or PBX
[Build 2007-04-18] Ignore Windows Mobile-based Device
[Build 2007-04-07] Added Subscription service and discovery exclusion; remove old temporary web files
[Build 2007-03-29] Ignore network adapter with IP address 169.x.x.x
[Build 2007-03-21] Improved silence generation
[Build 2007-03-20] Ignore Bluetooth network adapter
[Build 2007-03-17] Allow a second number to be associated with a phone
[Build 2007-03-15] Improved compatibility with Packet8
[Build 2007-03-12] Added minimum phone number length
[Build 2007-03-09] Improved handling of out of order packets during long calls
[Build 2007-03-02] Improved compatibility with touch tones; added start/stop record API
[Build 2007-02-24] Integrated with WinPcap 4.0
[Build 2007-02-22] Delete note
[Build 2007-02-21] Improved silence re-generation
[Build 2007-02-17] Improved compatibility with FireFox
[Build 2007-02-13] Improved compatibility with SunRocket
[Build 2007-02-10] Update UDP payload size calculation
[Build 2007-02-05] Fixed bug introduced in build 2007-01-30
[Build 2007-01-30] Optimized Packet Monitor
[Build 2007-01-27] Allow recordings to be heard from a phone; allow the retention period of recordings to be specified; added Back and Next links
[Build 2007-01-25] Optimized audio processing
[Build 2007-01-23] Tested with Windows Vista
[Build 2007-01-22] Store temporary audio files on the same drive as calls folder; display free disk space
[Build 2007-01-20] Disable monitoring of WAN (PPP/SLIP) Interface; fixed bug with finalizing audio on shutdown
[Build 2007-01-15] Added recording frequency; fixed bug with display of total duration
[Build 2007-01-13] Added support for extension numbers; added display filter in web application
[Build 2007-01-12] Added NIC configuration
[Build 2007-01-09] Improved codec support
[Build 2007-01-05] Added phone discovery

1.0 Jan. 4, 2007

[Build 2007-01-02] Fixed compatibility with Packet8
[Build 2006-12-30] Added auto-recovery of Packet Monitor service
[Build 2006-12-26] Improved compatibility with Vonage
[Build 2006-12-20] Increased max. duration to 240 minutes
[Build 2006-12-13] Fixed bug where a call waiting would terminate recording
[Build 2006-12-10] Save a list of installed applications for troubleshooting
[Build 2006-12-05] Detect phone's IP address from inbound call for Click to Call
[Build 2006-11-21] Added Click to Call for standard SIP phones
[Build 2006-11-13] General release