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Frequently asked questions
Updated: Jun. 20, 2007
General
What is VONaLink?
VONaLink is a suite of software products to enhance the functionality of
your VoIP phone by integrating it with your computer. See the individual
product pages.
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What will VONaLink do for me?
Each product is licensed separately.
- DialBridge allows bridging between cell phones and VoIP networks
to save on long distance costs
- ScreenPop
informs you of the incoming caller ID, launches applications before you
answer
- SoloRecord
has all the features of ScreenPop
and records phone calls from your desktop
- TeamRecord
centrally records all phone calls of your company workgroup, with no
software to install at each workstation
- TeamOnCall
displays the real-time call status of each phone, to allow a
receptionist to know who is free to accept a call transfer
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Which VoIP providers have been tested?
VONaLink ScreenPop, SoloRecord, TeamRecord and TeamOnCall have been tested with the following VoIP providers:
VONaLink DialBridge has been tested with the
following VoIP providers:
VONaLink should work with most VoIP provider that uses SIP (Session Initiation
Protocol).
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Will ScreenPop and SoloRecord work with Skype?
No. Skype uses a proprietary protocol, and not SIP, an open standard.
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Will
VONaLink work with cable based phone systems?
No. Cable based phone systems such as Cablevision Optimum Voice
and Rogers Home Phone do not use Ethernet. VONaLink
works by monitoring network packets on Ethernet.
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Could I evaluate VONaLink before I buy?
Yes. In fact, we require that potential customers install and use VONaLink in
their environment to make sure that there are no surprises. Once your evaluation
is complete, simply purchase a permanent serial number to convert your
evaluation copy to a licensed copy. No additional downloading or installation
required.
Download
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What is the price?
Pricing information is available from the Buy
page.
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What are the legalities of recording phone conversations?
The laws regarding recording phone conversation vary by country and region.
For example, in the US, the FCC requires that an individual notify other parties
to a call before using a recorder in an interstate call. The rule requires that
the individual either get consent from all parties before making the call, or
notify the participants at the beginning of the recording.
For more information, visit:
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Technical
What are the system requirements?
See the individual
product page.
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What is SIP (Session Initiation
Protocol)?
The Session Initiation Protocol (SIP) is a signaling protocol that is used by
technology products for creating session-oriented connections between two or
more endpoints in an IP network. It is becoming the standard protocol for Voice
over Internet (VoIP).
For more information, visit:
Why is a network hub needed and not a switch?
VONaLink ScreenPop, SoloRecord, TeamRecord and TeamOnCall work by monitoring network packets. A network hub is a "dumb"
device that allows computers connected to the same hub to read all packets that
flow through the hub. Because of this, VONaLink running on one computer can read
the network packets destined for a phone plugged into the same hub. In contrast,
a network switch is a "smart" device that improves performance by allowing
packets between the specified sender and receiver only, so network monitoring is
not possible.
The price of a hub is less than that of a switch. Because the cost difference
between a hub and switch is small, and most people prefer the performance of a
switch, most computer stores stock switches. You will need to shop at a store
that carry a wide range of network devices to find a hub. Some models are listed
on the Support page.
Note that an Ethernet hub is needed, not a USB hub.
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What kind of VoIP phones could I use?
VONaLink ScreenPop, SoloRecord, TeamRecord and TeamOnCall works with phones that use SIP (Session Initiation Protocol). It
could be a soft phone, hard phone, or analog phone via an ATA (Analog Telephone
Adapter).
Example of soft phone
Example of hard phone
Example of ATA
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